At times , servers of your Bank Account send late confirmation due to Security Checks or tech issues at their end. Unfortunately , we have to wait for their confirmation before showing your order as a success.
If order is in rejected status then System has Already Generated the Refund Request and your money will be transferred back to your bank account / payment source.
Refund timelines depend on your Payment Source. Usually its 5-7 working days (excluding Bank Holidays or Public Holidays). Very rarely, few of the banks take more than that.
The outlet has confirmed the readiness of the food i.e. ticked it as 'Ready' or 'Prepared' but when I reached the outlet they asked me to wait. Have waited for 30mins now! But I still have not received my order. Why would I order from the app then? Where is the convenience here? Really an unpleasant experience and dissatisfied! Please look into this!
Pranay Neytal
October 14, 2025
4
order was marked prepped and picked up just after i ordered when i reached like after 10-15 mins order still wasnt prepped made me wait another 15-20 mins. fries were really bad last time i had them they were wayy better and the front person had a really weird tone of talking and gave weird looks.
Sagar Pilania
October 14, 2025
4
Mark food is made , and pickuped even before , and when I ask my order , they didn't even started to my order yet
Aditya sharma
October 14, 2025
4
Didn’t give in car i have choosen the pickup from car i have to send someone in the hostel
Which is not allowed for everyone
Krishang Goel
October 14, 2025
5
Rude behavior and very much time taken for just 1 burger