Loyalty Terms and Conditions

1Introduction

These Loyalty Programme Terms and Conditions (“Terms”) govern the loyalty and rewards programme (“Programme”) operated by Burger Farm India Private Limited (“Burger Farm”, “Company”, “we”, “us” or “our”) through its website, mobile application and authorized platforms.

By participating in the Programme, you (“Customer”, “you” or “your”) agree to these Terms, the applicable website and application Terms and Conditions, Privacy Policy, Refund Policy and specific conditions applicable to individual rewards or offers.

2Eligibility

2.1Participation requires an eligible Burger Farm account, a verified mobile number and acceptance of the applicable Terms.

2.2Customers signing in through Google, Apple or other third-party authentication services shall not earn or redeem Programme benefits until their mobile number is verified and linked to their account.

2.3Programme benefits are personal, account-specific and non-transferable. Burger Farm may verify eligibility and restrict duplicate or fraudulent participation in accordance with these Terms and applicable law.

3Farm Grains – Earning

3.1Eligible customers shall earn 1 Farm Grain per ₹1 of qualifying paid order value, multiplied by the applicable membership tier multiplier, subject to the earning rate displayed by Burger Farm.

3.2Farm Grains shall be credited after the order is successfully completed or collected, as applicable, and not merely when the order is placed.

3.3Qualifying spend shall be calculated on the eligible amount actually paid after applicable discounts, excluding free items, platform fees, promotional Farm Wallet credits, refunded amounts and other expressly excluded charges. Taxes and other charges shall be treated in accordance with the qualifying spend rules displayed by Burger Farm.

3.4Where an order is paid using a combination of Farm Wallet balance and another payment method, only the eligible paid amount shall qualify for earning. Amounts paid using promotional Farm Wallet credits shall not earn Farm Grains.

3.5Certain coupons, discounts or promotions may restrict or disable Farm Grains earning. Such restrictions shall be disclosed before payment or order confirmation, as applicable.

3.6Farm Grains are promotional loyalty points and do not constitute money, a deposit or a payment instrument. They cannot be sold, transferred, exchanged for cash or redeemed outside the Programme.

4Redemption of Farm Grains

4.1Farm Grains may be redeemed only against eligible products listed in the Rewards Catalogue at the applicable Grain price displayed at redemption.

4.2Redemption is subject to the minimum qualifying cart value applicable to the customer's membership tier, product availability, participating outlet and other conditions displayed at checkout.

4.3Only one reward item may be redeemed per order unless expressly permitted otherwise. A reward item counts as the order's one free item under applicable ordering restrictions. Add-ons, upgrades and customizations not included in the reward shall be charged separately.

4.4Farm Grains cannot be used to reduce the monetary bill directly, exchanged for cash or refunded to a bank account, card, UPI account or wallet.

4.5Burger Farm may revise the Rewards Catalogue, Grain prices and eligible products with appropriate notice where required by applicable law. Redemption remains subject to availability and applicable conditions.

5Membership Tiers

5.1The Programme may include Bronze, Silver, Gold and Platinum tiers determined by cumulative lifetime qualifying spend recorded against the customer's account.

5.2Each tier may have different spend thresholds, Farm Grains multipliers, minimum cart values for reward redemption and other benefits. The applicable thresholds and benefits shall be displayed through Burger Farm's website, application or Programme interface.

5.3Refunded, reversed or otherwise ineligible transactions shall not count towards qualifying spend. Burger Farm may recalculate a customer's tier and associated benefits following a refund or adjustment.

6Harvest Journey

6.1Customers may unlock Harvest Journey levels upon reaching specified cumulative qualifying spend milestones. An order shall count only if its qualifying amount meets the minimum order value applicable to the customer's tier.

6.2Each level may provide a complimentary dish or other reward, subject to the conditions displayed for that level. Rewards must be redeemed in sequence and added to eligible orders in accordance with the redemption instructions.

6.3Add-ons, upgrades and customizations not expressly included in a reward shall be charged separately. Rewards are subject to participating outlet and product availability.

6.4Harvest Journey rewards shall not expire unless a specific expiry is communicated for the reward. If a refund or adjustment reduces qualifying spend below a milestone, Burger Farm may withdraw the corresponding unclaimed reward or recalculate the customer's progress.

7Welcome Gift and Refer and Earn

7.1A welcome gift may be granted on the customer's first qualifying order meeting the stated minimum order value and other applicable conditions. The benefit is limited to one per customer/mobile number and may be subject to reasonable device-based verification to prevent misuse.

7.2Referral rewards shall be credited only after the referred customer completes their first qualifying order and satisfies the applicable minimum spend, validity and campaign conditions.

7.3Self-referrals, fictitious or duplicate accounts, manipulated transactions and attempts to obtain multiple benefits improperly are prohibited. Burger Farm may withhold or reverse benefits obtained through such activity, subject to applicable law.

7.4Any additional items, add-ons or upgrades not expressly included in a welcome or referral reward shall be charged separately.

8Coupons and Promotional Offers

8.1Each coupon or offer is subject to its stated validity, minimum order value, eligible products, participating outlets, payment conditions and redemption restrictions.

8.2Offers cannot be combined unless expressly permitted by the applicable offer terms. Benefits are subject to availability and may be restricted to specified customers, locations or ordering channels.

8.3Burger Farm may modify, suspend or withdraw offers in accordance with their stated conditions and applicable law. Any action affecting a validly redeemed offer shall be subject to applicable law and any rights already accrued by the customer.

9Refunds, Cancellations and Adjustments

9.1Farm Grains, qualifying spend, tier progress and rewards earned from a refunded, cancelled or reversed order may be reversed or recalculated, as applicable.

9.2In the case of a partial refund, the qualifying spends and associated benefits may be adjusted proportionately to reflect the final eligible transaction value.

9.3Where Farm Grains or a reward have been used on an order that is subsequently cancelled or refunded, the relevant benefit shall be restored where reasonably possible, subject to system capability and applicable law.

9.4Monetary refunds shall be governed by Burger Farm's Refund Policy. Restoration of loyalty benefits does not create an entitlement to cash compensation.

10Changes and Discontinuation

10.1Burger Farm may revise the Programme's earning rates, tier thresholds, minimum cart values, Grain prices, rewards, milestones and other conditions, or discontinue the Programme, by giving notice through the website, application or another appropriate channel as required by applicable law.

10.2Where the Programme is discontinued, eligible Farm Grains shall remain redeemable for 30 days from the effective discontinuation date, subject to applicable redemption conditions, reward availability and applicable law.

10.3Any specific expiry of individual rewards or offers shall be communicated to customers. Burger Farm shall not apply changes in a manner that unlawfully removes accrued rights or overrides mandatory consumer protections.

11Misuse and Account Deletion

11.1Creating multiple accounts to obtain duplicate benefits, manipulating phone numbers or devices, using fake identities, abusing referral codes, engaging in fraudulent transactions or initiating fraudulent chargebacks is prohibited.

11.2Where Burger Farm reasonably suspects misuse, it may investigate and, where justified, withhold or reverse disputed benefits, restrict redemption or suspend Programme access, subject to applicable law. Customers may challenge such action through the grievance process.

11.3Upon account deletion, associated Farm Grains and unused Programme benefits may become unavailable, except where otherwise required by law. Customers are encouraged to redeem eligible benefits before deleting their accounts.

11.4Personal data relating to the Programme shall be processed in accordance with Burger Farm's Privacy Policy and applicable data protection laws.

12Programme Records and Grievance Redressal

12.1Burger Farm's electronic transaction records, order history and loyalty ledger shall serve as the primary reference for calculating Farm Grains, qualifying spend, tier status and reward redemption, subject to correction of demonstrable errors and applicable law.

12.2Customers may raise disputes regarding missing or incorrect benefits through Burger Farm's customer support or grievance channels published on the website or application.

12.3Customers should provide relevant order IDs, transaction dates and a description of the issue. Passwords, OTPs and other authentication credentials should never be shared.

12.4Complaints shall be reviewed in accordance with Burger Farm's grievance procedure and applicable legal requirements. Nothing in these Terms limits a customer's statutory right to seek appropriate redressal.

13Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with the use of the Burger Farm website, mobile application, online ordering services, or any services provided by Burger Farm India Private Limited (“Company”), shall be governed by and construed in accordance with the laws of India.

In the event of any dispute, controversy, or claim arising out of or relating to these Terms and Conditions, the use of the website or mobile application, or any transaction with the Company, the parties shall first endeavor to resolve the dispute amicably through good-faith discussions.

If the dispute is not resolved amicably within thirty (30) days from the date on which written notice of the dispute is given by one party to the other, the dispute shall, subject to applicable law, be referred to and finally resolved by arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time.

The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties. If the parties fail to agree on the appointment of the arbitrator, the appointment shall be made in accordance with the applicable provisions of the Arbitration and Conciliation Act, 1996. The seat and legal place of arbitration shall be Jaipur, Rajasthan, India, and the proceedings shall be conducted in English. The arbitral award shall be final and binding on the parties, subject to applicable law.

Nothing in this clause shall prevent either party from seeking interim or urgent relief from a court of competent jurisdiction or restrict any consumer from exercising rights or remedies available under applicable consumer protection laws. Disputes that are non-arbitrable under applicable law shall be determined by the competent forum.

Subject to the foregoing, the competent courts at Jaipur, Rajasthan, shall have jurisdiction over proceedings arising out of or in connection with these Terms and Conditions, to the extent permitted by applicable law.

14Contact Details

Burger Farm India Private Limited

Registered Office: Plot No. 01, Queens House, Queens Road, Moti Nagar, Vaishali Nagar, Jaipur – 302021, Rajasthan, India.

Customer Support / Grievance Email: customercare@burgerfarm.inContact Number: +91 99285 70022Grievance Officer: Ashish Yadav, ashish.yadav@burgerfarm.in (see the Privacy Policy)

Customers may use the above channels for queries, complaints or disputes relating to Farm Grains, membership tiers, Harvest Journey, rewards, referrals and promotional offers.

15Acceptance

Participation in the Programme constitutes acceptance of these Terms and the specific conditions applicable to individual rewards and offers.

Burger Farm India Private Limited