Terms and Conditions

1Introduction

These Terms and Conditions (“Terms”) govern the access to and use of the Burger Farm mobile application (“Application”) operated by Burger Farm India Private Limited (“Burger Farm”, “Company”, “we”, “us” or “our”).

The Application enables eligible users to browse menus and place orders for food and beverages offered by participating Burger Farm outlets for takeaway, dine-in and Mobile Drive-Thru collection, subject to the availability of such services at the selected outlet.

By downloading, accessing, registering on or using the Application, the user (“User”, “you” or “your”) agrees to be bound by these Terms, together with the applicable Privacy Policy, Refund and Complaint Policy, Farm Wallet Terms and Conditions, Loyalty Programme Terms and Conditions, and any applicable promotional terms. If you do not agree to these Terms, you must refrain from using the Application.

2Eligibility and Account Registration

2.1The Application may be used only by individuals who are at least eighteen (18) years of age and reside in India.

2.2Registration and account access shall require a valid mobile number capable of receiving a one-time password (“OTP”) for verification. One account shall be associated with one mobile number only.

2.3The User acknowledges that the registered account may be active on only one mobile device at a time. Logging in to the Application on a new device may automatically log out the account from the previously used device.

2.4The User shall provide accurate information during registration and keep their account details updated. Burger Farm reserves the right to restrict or suspend accounts where the information provided is false, misleading, fraudulent or otherwise in violation of these Terms.

2.5The User shall be responsible for maintaining the confidentiality of OTPs and securing the device used to access the Application. Burger Farm shall not be responsible for unauthorised access arising from the User’s failure to safeguard their OTP, device or account credentials, except to the extent such responsibility cannot lawfully be excluded.

3Scope of Services

3.1The Application facilitates the placement of food and beverage orders from participating Burger Farm outlets for the following services, where available:

1. aTakeaway orders;
2. bDine-in orders; and
3. cMobile Drive-Thru orders.

3.2The Application does not offer home delivery under these Terms. Users shall collect their orders from the selected outlet in accordance with the applicable collection instructions.

3.3The menu, product descriptions, prices, taxes, offers and availability may vary from one outlet to another and may change from time to time without prior notice, subject to applicable law.

3.4The availability of any product, service or ordering mode shall be determined by the selected outlet. Display of a product on the Application does not guarantee its availability at the time of ordering.

4Placing and Acceptance of Orders

4.1An order submitted through the Application constitutes a request by the User to purchase the selected products from the relevant Burger Farm outlet.

4.2Submission of an order does not, by itself, constitute final acceptance of the order. An order shall be treated as accepted once it is confirmed by the relevant outlet and the corresponding order status is displayed in the Application.

4.3The User shall review the selected products, quantities, applicable charges, discounts and payment details before placing the order. The total amount displayed at the “Place Order” stage shall be the amount charged for that transaction, subject to any subsequent refund, reversal or adjustment permitted under applicable law and the applicable policies.

4.4Prices and applicable GST shall be reflected in the order summary or bill, as applicable. A platform fee may be charged for certain transactions, together with GST at the applicable rate, including eighteen per cent (18%) where applicable. Any such fee and applicable tax shall be disclosed to the User before payment.

4.5Burger Farm reserves the right to refuse, reject or cancel an order where reasonably necessary, including in cases of product unavailability, outlet closure, technical errors, suspected fraud, payment irregularities, misuse of the Application or other legitimate operational or legal reasons. Any refund arising from such cancellation shall be processed in accordance with the Refund and Complaint Policy and applicable law.

5Ordering Restrictions

5.1Dine-in orders may be placed only when the User is located within a radius of five (5) kilometres of the selected outlet, subject to the Application’s location-verification mechanism and the availability of the dine-in service.

5.2Certain order categories or services may require online payment and may not permit cash payment. The permitted payment methods shall be displayed in the Application at the time of placing the order.

5.3Only one active order per account shall be permitted at a time, as determined by the Application’s order-status mechanism.

5.4Users shall not attempt to circumvent location restrictions, order limits, payment requirements or other technical and operational controls implemented by Burger Farm.

6Payment Terms

6.1Subject to availability at the selected outlet, the Application may support the following payment methods:

1. aUnified Payments Interface (UPI);
2. bDebit cards and credit cards;
3. cNet banking;
4. dFarm Wallet balance; and
5. eCash payment at the outlet, where expressly offered.

6.2Online payments may be processed through third-party payment service providers, including Razorpay and Cashfree, or such other payment providers as may be integrated into the Application from time to time.

6.3The User agrees to comply with the applicable terms of the relevant payment provider. Burger Farm shall not be responsible for interruptions, failures or delays attributable to a payment provider, bank, payment network or telecommunications service, except to the extent required under applicable law.

6.4If payment is deducted but the order is not successfully placed or confirmed, the applicable amount shall be refunded or reversed in accordance with the Refund and Complaint Policy. The timing of credit to the User’s account may depend on the relevant bank, payment provider or payment method.

6.5The use, balance, validity, restrictions and refunds relating to the Farm Wallet shall be governed by the separate Farm Wallet Terms and Conditions.

7Order Collection and Mobile Drive-Thru

7.1The User shall collect the order from the selected outlet within the collection window communicated through the Application or by the outlet.

7.2The User shall ensure that they arrive at the correct outlet and follow the applicable collection instructions. Any delay attributable to the User may affect the quality, availability or collection of the order.

7.3In the case of Mobile Drive-Thru orders, the User shall provide accurate vehicle details wherever requested. The order shall be handed over to the vehicle identified in the relevant order, subject to verification by the outlet.

7.4If an order is not collected within the applicable collection window, the outlet may handle the uncollected order in accordance with the applicable uncollected-order policy, food-safety requirements and applicable law. The consequences of non-collection, including any refund eligibility, shall be governed by the policy communicated by Burger Farm.

8Order Cancellation and Complaints

8.1Once an order has been placed, the User shall not be entitled to cancel it through the Application, as preparation or processing may commence immediately after the order is submitted.

8.2If the User experiences an issue involving incorrect items, missing items, food quality, non-receipt of an order or any other order-related concern, the User may submit a complaint through the Support/Help section of the Application or through the official email or telephone contact details communicated by Burger Farm.

8.3Burger Farm may investigate the complaint, including by verifying the order details with the relevant outlet, and may provide an appropriate resolution, including a full or partial refund, replacement or other remedy, where justified under the applicable policy and law.

8.4Nothing in this clause shall exclude or restrict any refund, remedy or consumer right that cannot lawfully be waived or excluded.

8.5All complaints, refund requests and payment-related disputes shall be handled in accordance with the separate Refund and Complaint Policy.

9Farm Wallet and Loyalty Programme

9.1The Farm Wallet is a closed-loop balance intended for use towards eligible purchases through the Burger Farm Application. It is not a bank account or a general-purpose payment instrument and may not be transferred to another person or used outside the permitted Burger Farm ecosystem.

9.2The Farm Wallet shall be governed by the separate Farm Wallet Terms and Conditions, including the rules relating to top-ups, permitted use, promotional credits, expiry, refunds and account closure.

9.3Participation in the Burger Farm loyalty programme, including the earning and redemption of Farm Grains, rewards, points, tiers or other benefits, shall be subject to the separate Loyalty Programme Terms and Conditions.

9.4Burger Farm reserves the right to administer, modify, suspend or discontinue loyalty benefits in accordance with the applicable programme terms and applicable law.

10Coupons, Discounts and Promotional Offers

10.1Coupons, discounts, promotional codes, reward items and other offers shall be subject to the eligibility criteria and specific conditions communicated with each offer.

10.2Such conditions may include minimum order value, validity period, participating outlets, eligible products, payment methods, maximum discount, redemption limits and restrictions on use per customer, account or device.

10.3Unless expressly stated otherwise, offers cannot be combined with other promotions and cannot be exchanged for cash.

10.4Reward items and promotional benefits shall not have any cash redemption value unless expressly stated otherwise in the applicable offer terms or required by law.

10.5Burger Farm may modify, suspend or withdraw an offer where reasonably necessary, subject to the terms communicated for that offer and applicable law. Any offer already validly redeemed shall be dealt with in accordance with its applicable conditions and legal requirements.

10.6Any attempt to misuse offers, create multiple accounts to circumvent restrictions, or engage in fraudulent redemption may result in cancellation of the affected benefit and restriction of the relevant account, subject to applicable law.

11Acceptable Use and Account Security

11.1The User shall use the Application only for lawful purposes and in accordance with these Terms.

11.2The User shall not:

1. aUse the Application for fraudulent, deceptive or unlawful activities;
2. bManipulate orders, payments, refunds, coupons, loyalty benefits or reward systems;
3. cAttempt unauthorised access to the Application, its systems, databases or accounts;
4. dCopy, reproduce, modify, distribute, reverse engineer, scrape or commercially exploit the Application or its content, except as expressly permitted by law;
5. eInterfere with the operation, security or integrity of the Application; or
6. fHarass, threaten, abuse or engage in unlawful conduct towards Burger Farm employees, outlet staff, customer support personnel or other users.

11.3Burger Farm may suspend, restrict or terminate access to an account where it reasonably believes that the account has been used for fraud, misuse of promotional benefits, chargeback abuse, unauthorised activity, harassment or a material breach of these Terms.

11.4Where reasonably practicable, Burger Farm may provide notice of the restriction and an opportunity to clarify the relevant circumstances, except where immediate action is necessary for security, fraud prevention, legal compliance or protection of users or personnel.

12Intellectual Property Rights

12.1All rights, title and interest in the Application and its content, including the Burger Farm name, logo, trademarks, trade names, designs, graphics, menu descriptions, photographs, software, text and other materials, are owned by or lawfully licensed to Burger Farm.

12.2The User is granted a limited, personal, non-exclusive, non-transferable and revocable right to access and use the Application for its intended purpose, subject to these Terms.

12.3No User shall reproduce, distribute, modify, publish, commercially exploit, reverse engineer or scrape any part of the Application or its content without prior written authorisation from Burger Farm, except to the extent such restriction is prohibited by applicable law.

12.4Nothing in these Terms transfers any intellectual property right or ownership interest to the User.

13Food Information and Product Representation

13.1Burger Farm endeavours to provide accurate product descriptions, prices and vegetarian/non-vegetarian classifications. Users should review the product information displayed in the Application and confirm any specific dietary requirements with the outlet before placing an order.

13.2Allergen information, where available, may be obtained from the relevant outlet. Users with food allergies, intolerances or specific dietary requirements are advised to contact the outlet before ordering.

13.3Product photographs and images displayed in the Application are for illustrative purposes only. Actual products may vary in presentation, appearance or packaging.

13.4Burger Farm shall comply with applicable food-safety and consumer-protection requirements. Nothing in these Terms shall exclude any responsibility imposed by applicable law in relation to food safety, product information or the quality of products supplied.

14Availability, Technical Interruptions and Delays

14.1Burger Farm endeavours to maintain the availability and proper functioning of the Application but does not guarantee uninterrupted or error-free access.

14.2Access may be temporarily unavailable due to maintenance, technical failures, network interruptions, payment-provider issues, circumstances affecting an outlet or other events beyond reasonable control.

14.3Order preparation and collection times are estimates unless expressly confirmed otherwise. Delays may occur due to outlet operations, order volume, product availability, network issues or other circumstances.

14.4Burger Farm shall not be liable for delays or failures attributable to the User, the User’s device or network, third-party payment providers or circumstances beyond its reasonable control, except to the extent liability cannot lawfully be excluded or restricted.

15Limitation of Liability

15.1To the maximum extent permitted by applicable law, Burger Farm shall not be liable for indirect, incidental, special or consequential losses arising from the User’s inability to access or use the Application, except where such liability cannot lawfully be excluded.

15.2Subject to applicable law, any liability of Burger Farm directly arising from a particular order shall ordinarily be limited to the value paid for that order, without prejudice to any refund, replacement, compensation or other remedy required by law.

15.3Nothing in these Terms shall exclude or limit liability for fraud, wilful misconduct, negligence where liability cannot lawfully be excluded, statutory consumer rights, food-safety obligations or any other liability that cannot be excluded or limited under applicable law.

15.4The User remains responsible for ensuring that the information provided during ordering, including contact and vehicle details where applicable, is accurate.

16Account Deletion and Termination

16.1The User may request deletion of their account through any account-deletion facility made available in the Application or through the official contact channels communicated by Burger Farm.

16.2Account deletion requests shall be processed in accordance with the Privacy Policy and applicable law. Certain information may be retained where required for legal, regulatory, tax, accounting, dispute-resolution or other lawful purposes.

16.3Deletion of an account may affect access to order history, loyalty benefits, promotional credits and other account-linked features, subject to the separate terms governing those features and applicable law.

16.4Burger Farm may suspend or terminate access to the Application for material breach of these Terms, fraudulent activity, misuse or legal or regulatory reasons. Where appropriate and legally permissible, Burger Farm may provide notice or an opportunity to remedy the breach.

16.5Termination or account deletion shall not affect rights, obligations or liabilities accrued before the effective date of termination.

17Changes to These Terms

17.1Burger Farm may amend or update these Terms from time to time to reflect changes in its services, operational practices, technology, applicable law or regulatory requirements.

17.2The revised Terms shall be published in the Application or on the relevant official website, with the effective date or last-updated date amended accordingly.

17.3Where required by applicable law or where a change materially affects the User’s rights, Burger Farm shall provide appropriate notice through the Application or another legally permissible communication channel.

17.4The User is encouraged to review the Terms periodically. Continued use of the Application after revised Terms become effective shall constitute acceptance of those changes to the extent permitted by applicable law.

18Privacy and Personal Data

18.1The collection, use, storage, processing and sharing of personal data in connection with the Application shall be governed by the Burger Farm Privacy Policy and applicable data-protection laws.

18.2By using the Application, the User acknowledges that personal data may be processed for account registration, authentication, order fulfilment, payment processing, customer support, fraud prevention, loyalty programme administration and other purposes disclosed in the Privacy Policy, subject to applicable law.

18.3Any consent required under applicable data-protection law shall be obtained separately where necessary. Nothing in these Terms shall be construed as overriding the User’s rights under applicable data-protection law.

19Force Majeure

Burger Farm shall not be responsible for any delay or failure in performing its obligations to the extent caused by events beyond its reasonable control, including natural disasters, fire, flood, epidemic, governmental restrictions, civil unrest, labour disruptions, interruption of utilities, telecommunications failures or other events that could not reasonably have been prevented. This clause shall not affect any mandatory consumer rights or refund obligations under applicable law.

20Governing Law and Jurisdiction

20.1These Terms shall be governed by and construed in accordance with the laws of India.

20.2Subject to applicable law and the jurisdiction of any competent consumer forum or other statutory authority, the courts of competent jurisdiction at Jaipur, Rajasthan, shall have jurisdiction over disputes arising out of or in connection with these Terms.

20.3Nothing in this clause shall restrict a User from exercising any right to approach a consumer commission or other authority having jurisdiction under applicable law.

21General Provisions

21.1Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in effect to the extent legally permissible.

21.2No Waiver: Failure or delay by Burger Farm in exercising any right under these Terms shall not constitute a waiver of that right.

21.3Entire Agreement: These Terms, read together with the applicable policies and programme terms expressly referred to herein, constitute the terms governing the User’s use of the Application.

21.4Priority: In the event of any inconsistency between these Terms and a specific policy governing refunds, Farm Wallet usage, loyalty benefits or a particular promotional offer, the specific policy shall prevail in relation to that subject matter, to the extent of the inconsistency and subject to applicable law.

22Contact and Grievance Redressal

For questions, complaints, account-related requests or concerns regarding these Terms or the Application, Users may contact Burger Farm through the official contact details below:

Burger Farm India Private LimitedRegistered Office: Plot No. 01, Queens House, Queens Road, Moti Nagar, Vaishali Nagar, Jaipur – 302021, Rajasthan, India.

Email: customercare@burgerfarm.inTelephone: +91 99285 70022Grievance Officer, where applicable: Ashish Yadav, ashish.yadav@burgerfarm.in (see the Privacy Policy)

Users should provide their registered mobile number and relevant order ID, where applicable, when submitting an order-related complaint. Complaints shall be handled in accordance with the applicable Refund and Complaint Policy and legal requirements.

By registering on or using the Burger Farm Application, the User confirms that they have read and understood these Terms and agree to comply with them, subject to all rights and protections available under applicable law.